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Conversational AIWhatsApp
Automated Shopping Assistant
CLIENT: Retail Brand • 2025
DURATION
6 Weeks
ROLE
Automation Specialist
-80%
Support Load
+25%
Conversion
<2s
Response Time
4.9/5
CSAT
The Challenge
"Customer support was overwhelmed with basic shopping queries, and the shopping experience lacked personalization on mobile."
Strategic Protocol
Deployed an intelligent WhatsApp chatbot for seamless online shopping and proactive customer engagement.
Hardened Stack
WhatsApp API
n8n
OpenAI
THE VERDICT
"Automated 80% of customer inquiries and introduced a new, high-converting sales channel via WhatsApp."
PARTNER FEEDBACK
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